Self-Assessment

1. Results from better customer service, increased number of customers, and improved and optimized external and internal business processes. Explain

2. Define how MET enables the organization to remain competitive by capitalizing on mobile technology before its competing businesses do so.

3. Describe the personalization of customer service.

4. Evaluate timely service of MET to customers.

5. Explain the Goals of an MET Framework in improving the ability of the organization to reach out to the customer and also makes it easy for the customer to access the organization's services.