3.8 Planning For Tracing and Tracking System
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To stay competitive, organizations provide a new service for customers which is tracking and tracing service. |
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In logistics and transportation of many types of product, tracking and tracing is a service which determines the |
| current and past locations of items or products being distributed. |
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Customers can use this service to track the route of their delivered products. |
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Employees can track the delivery or distribution of products and even re-route products throughout the delivery |
| process. |
Different Ways for Allowing Tracking and Tracing
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Customers may send mail to the company. |
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Customers may send text message in mobiles. |
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Customers may use the web site of the company. |
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Company may develop and install tracking software on its web site |