| 1. | What is a system approach? (Answer: see section 3.1.1) |
| 2. | Can you define the three sphere model for systems management? (Answer: see section 3.1.2) |
| 3. | Briefly describe the four frames of organizations. (Answer: see section 3.2.1) |
| 4. | What are the differences between the functional, project and matrix organizational structures? (Answer: |
| see section 3.2.2) |