20.7 Wireless Technology in the Enterprise

Wireless technology has contributed to raising the efficiency of work within the organization and improved the relationship with customers and stakeholders through some wireless applications.

Wireless Applications for Customer Relationship Management

By wireless customer relationship management, It is became more easy to access customer account records and their information at any time or location, also update the customer accounts and their database instantaneously in addition to perform and update transactions and product information.

Wireless Supply Chain Management and Radio Frequency Identification (RFID)

Wireless Supply Chain Management Systems:

Provide simultaneous accurate information on demand, supply, production, and logistics as goods move among supply chain partners.

20.7 Wireless Technology in the Enterprise

Radio Frequency Identification (RFID) Systems:

	Provide a powerful technology for tracking the movement of goods throughout the supply chain.
	RFID systems Active devices and Passive devices. Active devices have a memory that can be modified, it's own power, have a longer read range, and shorter operational life, but Passive devices has no power source, unlimited operational lifetime, and shorter read range.