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In general terms, efficiency is fulfilling a task using the least resources maintaining the best quality. |
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In the context of global E-businesses, IS should be using the required resources to the full and making sure quality of service is not compromised. |
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IS allows for saving costs for example on needing less paper work. |
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It might be that even more business activities can be automated using the current IS. |
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If this is the case then the use if the current IS is not fully efficient and can be improved. |
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Studying efficiency allows for reviewing the resources being used and deciding on whether less or more resources are needed. |