| No | Word | Definition |
| 1 | Customer Relations Management (CRM) |
Type of IS used to track back previous dealings with customers allowing for targeting the most appropriate customers in the future with the right product, etc. |
| 2 | Data Mining | Type of IS used for data analysis of a large scale data. Determines sales patterns that aid in improvements on marketing and sales strategies. |
| 3 | Marketing Automation | Type of IS where marketing procedure is automated – e.g. e-trading, online customer service. |
| 4 | Computer-aided Design (CAD) | Design aided by the use of a computer |
| 5 | Computer-aided Engineering (CAE) | Engineering work facilitated through the use of a computer |
| 6 | Computer-aided Manufacturing (CAM) | Manufacturing work facilitated through the use of computer software |