1-Enterprise-Class Electronic Commerce Software: It usually requires several dedicated computers - in addition to the Web server system and any necessary firewalls.
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Examples of enterprise-class products that can be used to run a large online business with high transaction rates include IBM WebSphere Commerce Business Edition, Oracle E-Business Suite, and Broad vision One-To-One Commerce. |
2-Customer Relationship Management Software: Must obtain data from operations software that conducts activities such as sales automation, customer service center operations, and marketing campaigns.
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The software must also gather data about customer activities on the company’s Web site and any other points of contact the company has with its existing and potential customers. |
3-Supply Chain Management Software: Helps companies to coordinate planning and operations with their partners in the industry supply chains of which they are members. SCM software performs two general types of functions: planning and execution.
4-Content Management Software: Helps companies control the large amounts of text, graphics, and media files that have become a key part of doing business. With the rise of wireless devices, such as mobile phones, handheld computers, and personal digital assistants (PDAs), content management has become even more important.
3.3 Security Threats to Electronic Commerce
5-Knowledge Management Software: Helps companies do four main things: collect and organize information, share the information among users, enhance the ability of users to collaborate, and preserve the knowledge gained through the use of information so that future users can benefit from the learning of current users.
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KM software includes tools that read electronic documents (in formats such as Microsoft Word or Adobe PDF), scanned paper documents, e-mail messages, and Web pages. |
3.3 Security Threats to Electronic Commerce
3.3 Security Threats to Electronic Commerce