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"Quality is about meeting the needs and expectations of customers" |
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Key aspects of quality for the customer include: |
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Good design :concerned with the look and style |
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Good functionality: the product or service does the job well |
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Reliable :acceptable level of breakdowns or failure |
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Consistency |
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Durable: lasts as long as it should |
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Good after sales service |
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Value for money, it is the most important quality aspect because the customer must be satisfied that the | price fairly reflects the quality |