Terminology

No	Word	Definition
1	Quality	Quality is about meeting the needs and expectations of customers.
2	Software quality	The degree to which a system, component, or process meets customer or user needs or expectations.
3	Quality factor	represents a behavioral characteristic of a system
4	Quality criterion	an attribute of a quality factor that is related to software development
5	Quality control	A set of activities designed to evaluate the quality of a developed or manufactured product.
6	Quality Assurance	The set of procedures developed and activities done before the product or service is manufactured or delivered to assure of good quality to the customers.
7	Costs of control	Costs that are spent to prevent and detect software errors in order to reduce them to an accepted level.
8	Costs of failure of control	Costs of failures that occurred because of failure to prevent and detect software errors.