Learning Outcome

After studying this chapter, you should be able to:

   Define communication;

   Differentiate between interpersonal and organizational communication;

   Explain why communication is important to managers and organizations;

   Describe the components of a communication process;

   Describe the elements used to evaluate the various communication methods;

   Define nonverbal communication;

   Describe two best-known types of nonverbal communication;

   Describe the various barriers to effective communication;

   Discuss ways to overcome those barriers;

Learning Outcome

   Define formal and informal communication;

   Describe the three types of common communication networks;

   Explain the importance of grapevine;

   Discuss an organization's networked computer systems;

   Discuss an organization's wireless communication; and

   Discuss the communication issues affecting managers today.