Reference

1.	Contemporary Quality: A Framework for Business Improvement and Long Term Success (St. Leonards,
	Australia: Australian Quality Council, 1998).

2.	http://www.texasquality.org/SiteImages/125/Reference%20Library/Comparing%20Quality%20Awards.pdf.

3.	Malcolm Baldrige National Quality Award 2000 Criteria for Performance Excellence (Gaithersburg, MD: National
	National Institute of Standards and Technology, 1999).

4.	The European Quality Award 1998 Information Brochure (Brussels, Belgium: European Foundation for Quality
	Management, 1997).

5.	The Roadmap to Excellence (Toronto: National Quality Institute of Canada, 1997).

6.	World Development Indicators 1998 (Herndon, VA: World Bank, 1998).