Terminology

No	Word	Definition
1	Division of labour	The breakdown of jobs into narrow, repetitive tasks.
2	Bureaucracy	A bureaucracy: is a form of organization characterized by division of labour, a clearly defined hierarchy, detailed rules and regulations and impersonal relationships.
3	System	A system: is a set of interrelated and interdependent parts arranged in a manner that produces a unified whole.
4	Workforce diversity	It refers to: a workforce that is heterogeneous in terms of gender, race, ethnicity, age, and other characteristics that reflect differences.
5	Entrepreneurship	It is the process whereby an individual or group of individuals use organized efforts to pursue opportunities to create value and grow by fulfilling wants and needs through innovation and uniqueness, no matter what resources the entrepreneur currently has.
6	E-Business	Electronic business is a comprehensive term describing the way an organization does its work by using electronic (Internet-based) linkages with its key constituencies in order to efficiently and effectively achieve its goals.

Terminology

7	learning organization	Organization that has: developed the capacity to continuously learn, adapts, and change.
8	Knowledge management	Involves cultivating: a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance.
9	Quality management	Quality management: is a philosophy of management that is driven by continual improvement and response to customer needs and expectations.