1.5 Managerial skills

	Skills is the ability to translate knowledge into action that results undesired performance both education and experience enable managers to recognize and develop the personal skills they need to put organization resources to their best use.
	There are three types of skills.

Conceptual skills:

			Conceptual skills are demonstrated in the ability to analyze and diagnose a situation and to distinguish between cause and effect.
			Top managers require the best conceptual skills because their primary responsibilities are planning and organizing. Conceptual skills involve the ability to see the organization as a whole.
			A manager with conceptual skills is able to understand how various function of the organization complement one another, how the organization relates to its environment and how changes in one part of the organization affect the rest of the organization.

Human skills:

Human skills include the ability to understand alter, lead and control the behavior of other individuals and groups. The ability to communicate, to coordinate and to motivate people and to mold individuals into a cohesive team, distinguishes effective from ineffective managers.

1.5 Managerial skills

			Human skills build cooperation within the team being led. They involve working with attitudes and communication, individual and group interests-in short, working with people.
			Human skills can be learned through education and training, as well as be developed through experience. Organization increasingly utilizes advanced programs in leadership skills and team leadership as they seek to capitalize on the advantages of self-managed teams.
			To manage personal interactions effectively each person in an organization needs to learn how to empathize with other people to understand their viewpoints and the problems they face.
			One way to help managers understand their personal strengths and weaknesses is to have their superiors, peer, and subordinates provide feed-back about their job performance.
			Thorough and direct feedback allows managers to develop their human skills.

Technical skills:

			Technical skills are the job-specific skills required to perform a particular type of work or occupation at a high level.
			Technical skills involve the ability to apply specialized knowledge and expertise to work-related techniques and procedures (See Figure 1.3).

1.5 Managerial skills

Figure 1.3: Management level and skills need

Core competency is often used to refer to the specific set of departmental skill, knowledge and experience that allows one organization to outperform its competitors. In other words, departmental skills that create a core competency give an organization a competitive advantage.